Return Policy

General Returns Policy

1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on swadesibasket.com
2. Return will be processed only if:
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
3. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
4. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
5. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Swadesi Basket reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 03 days from the delivery of the product.

Note: All product categories are non-returnable for International Customers for Export Orders.