This Shipment Policy (“Policy”) outlines the terms and conditions regarding the shipment and delivery of products purchased from Swadesi Basket through our e-commerce website https://swadesibasket.com. By placing an order and using our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Policy. If you do not agree with this Policy, please refrain from using the Website.
Order Processing
1.1 Processing Time: We strive to process and ship orders as quickly as possible. Order processing typically takes 02 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be longer. We appreciate your understanding and patience.
1.2 Order Verification: For security purposes, we may require additional verification or information before processing and shipping your order. We will notify you promptly if any additional steps are necessary, and your order may be delayed until the verification process is completed.
Shipping Methods and Carriers
2.1 Shipping Options: We offer only one shipping option at checkout.
2.2 Carriers: We work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The carrier used for your shipment will depend on various factors, including the shipping destination, package weight, and dimensions.
Shipping Rates and Fees
3.1 Shipping Rates: Shipping rates are fixed for order value Rs. 599/- and free for the above for order value Rs. 600/- and more.
Delivery Timeframes Average delivery timeframe is 2-4 days after conformation of order.
4.1 Estimated Delivery Time: The estimated delivery time is provided for informational purposes only and is not guaranteed. Delivery times may vary depending on factors such as the shipping destination, carrier, and unforeseen circumstances. We are not responsible for any delays caused by the shipping carrier or customs.
4.2 Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Delivery Issues and Lost Packages
5.1 Address Accuracy: It is your responsibility to provide accurate and complete shipping information. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete address information provided by you.
5.2 Delivery Attempts: The shipping carrier will attempt to deliver the package to the provided shipping address. If no one is available to receive the package, a delivery attempt notice may be left, and you may need to arrange for re-delivery or pick up the package from a designated location as per the carrier’s instructions.
5.3 Lost Packages: In the event that a package is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to initiate an investigation and take appropriate actions to resolve the issue. However, please note that we are not responsible for packages lost or stolen after delivery confirmation.
Damaged or Defective Items
6.1 Inspection upon Delivery: It is your responsibility to inspect the package and its contents upon delivery. If you notice any damage to the package or if the items inside are damaged or defective, please contact us within 02 days of receiving the package. We may request supporting documentation, such as photographs, to assess the issue.
6.2 Resolution: Depending on the circumstances, we may offer a replacement, exchange, refund, or store credit for damaged or defective items. Our resolution will be subject to our discretion and the specific circumstances of each case.
Contact Us
If you have any questions or concerns regarding this Shipment Policy or the shipment and delivery of your orders, please contact us at https://swadesibasket.com/contact-us.
By placing an order and using our services, you acknowledge that you have read, understood, and agree to be bound by this Shipment Policy.
